RING SIZES

Is there an international ring size chart?
Yes there are many online, here is this one: love2have.co.uk/ring-size-conversion.html

How do I find my ring size?
You can use this useful site: findmyringsize.com

SHIPPING/ORDERS

Do you ship internationally?
Yes, of course!

What if you don't have my size online?
Please e-mail clampalace@gmail.com to special order any item in your size!

What if I would like something in a different material?
Shoot an e-mail clam.palace@gmail.com for pricing information.

I'm ordering a present - do you gift wrap?
Yes, we can send your item in a fancy velvet box.

How long does it take to get my purchase?

   USPS Standard Shipping (Domestic) 2-3 weeks
  

EXCHANGES/REFUNDS/REPLACEMENTS

WE WE WILL PROVIDE TRACKING NUMBER FOR PACKAGE AS SOON AS PACKAGE IS READY TO SHIP :)

 

Shipping within the U.S. is done via UPS or FedEx 2 day with full insurance and adult signature required. Please leave your contact number when checking out for FedEx or UPS in the event they need to reach you regarding your package.

 

 All jewelry is packaged in a beautiful velvet box :)

 

Returns:

We offers a 5 day money-back guarantee or a 2-week exchange on all purchases (this excludes items that are custom-made and engraved) You will have 5 business days from the time you sign for your package to postmark the package back to me.  

 

All items returned must be in new/unused condition with all original documents and packaging. Rose Weiss cannot assume any responsibility for any item not returned in the manner described. We are not responsible for loss or damage of return shipments.

 

*Conditions for Refunds:

 

Please bear in mind, jewelry is not resistant to normal wear, activities or trauma. This is especially true for rings since hands are regularly subjected to extensive abuse. We do not provide refunds for damage due to normal wear, product loss, loss of stones or theft.

 

Here are some examples of common jewelry concerns that would not be considered manufacturing defects:

-Discoloration due to exposure to chemicals or makeup

-Prongs and precious metals, in general, wear down and may require rebuilding over time.

-Bent, caught, broken, or worn down prongs(s) allowing a stone to fall out or be lost due to normal wear or activities.

-Loss of stone or a stone has fallen out due to chipping or breaking caused by normal wear or trauma.

 

FAQ

Jewelry Care:

- Never apply any chemicals to the pieces, this could potentially damage the jewelry. Chemical include: cosmetics, lotions, perfumes, and sprays.

 

-Use a soft toothbrush, soap and water for cleaning. Dry with a soft cloth.

 

-Treat your jewelry kindly. Just like any object, rough wear will cause damage.  

 

Ring sizes:

I suggest visiting this website: http://findmyringsize.com  or purchasing a ring sizer through Amazon. If you need help picking one out please let me know and I’ll guide you to the best one.

Engraving:

Engraving is free of charge! If you would like a message engraved in the inside of your ring let me know! Just include a message at checkout in the Message to seller box. Please note: I’m sorry to say I cannot issue a refund on engraved items.